CRM & Customer Portal

Technology you can rely on

Times are challenging, and to provide the level of service customers need and expect, Housing Providers need best-in-class technology. Esuasive's Microsoft-based CRM platform enables first-time problem resolution.

Technology you can rely on

Ready to use

Ready to go solutions based on Microsoft's best-in-class CRM platform. Built using Dynamics and Power Apps to keep your costs low, and ensure long-term support. Secure, easy to use and future-proof.

Contact centre

Fully integrated contact channels including voice, email, SMS, live chat, social. Outbound marketing integration, customer surveys and satisfaction ratings. Support your staff with vulnerability/risk indicators and knowledgebase.

Self service

Give your customers the service they expect, wherever they are, whenever they need it, respecting their privacy and preferences. Manage rent accounts and make payments, request repairs, update personal data.

Testimonials

"The ease with which we can make changes to or extend the core Esuasive system has been something of an ‘eye opener’ for the team here – especially when we compare it to the way things were before with our previous HMS provider."

Neil Jones
Director of Business Change at Trivallis

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“I just wanted to thank you sincerely for the support that you have given to me in my role here at Moat. I really appreciate the hard work of your team at Esuasive on the various projects we have completed together.”

Daniel Johnson
Director of Information Systems at Moat

“Thank you for your part in helping us launch our new housing management system in June. The launch has been very successful and a big milestone in our efforts to improve service quality and accountability to tenants.”

James Francis
Chief Executive Officer at Saffron Housing Trust

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"Jeremy engaged with us in a professional and efficient manner (as well as being very approachable). He managed to schedule our work in amongst his other demands and delivered quickly and without fuss."

Paul Wells
CDS Co-operatives

We offer a whole range of solutions

Complete Platform

Responsive Repairs

Rents & Service Charges

Arrears Management

Asset Management

Anti-Social Behaviour

CRM & Customer Portal