A flexible solution
The Arrears Management solution is an end‑to‑end system for housing providers to monitor and manage rent arrears cases from the first missed payment through to court action and eviction. With ever-changing circumstances around the cost of living, our Arrears Management solution gives you maximum flexibility to respond to changing needs and emerging challenges, and retain a data-backed and people-first approach to arrears.
A flexible solution
The Arrears Management solution is an end‑to‑end system for housing providers to monitor and manage rent arrears cases from the first missed payment through to court action and eviction. With ever-changing circumstances around the cost of living, our Arrears Management solution gives you maximum flexibility to respond to changing needs and emerging challenges, and retain a data-backed and people-first approach to arrears.
A single view brings together a tenant’s full case history in one place, showing arrears alongside activity from other modules, such as anti-social behaviour and repairs. Built on Microsoft Dynamics, the cloud platform connects all modules to provide a complete picture.
Our Arrears Management solution is highly configurable, meaning you can customise it to support any rent recovery process. Because it's native to the Microsoft ecosystem, data analysis and reporting using PowerBI is simple.
Integration with Mobysoft's RentSense predictive analytics product means you can anticipate potential rent arrears before they occur, and intervene to help your tenants avoid getting into difficulty.
Automated end-to-end arrears communication
Designed for housing associations, local authorities, and other social landlords, the Esuasive system brings all arrears activity into one place, enabling income teams to quickly identify and focus on high-risk cases while maintaining a manageable workload. Automated early-stage arrears handling does the heavy lifting for the team, with SMS, email and letter communications sending reminders and escalations. The system integrates with your current communication platforms, including GOV.UK Notify, meaning staff only need to step in when it really matters.
Automated end-to-end arrears communication
Designed for housing associations, local authorities, and other social landlords, the Esuasive system brings all arrears activity into one place, enabling income teams to quickly identify and focus on high-risk cases while maintaining a manageable workload. Automated early-stage arrears handling does the heavy lifting for the team, with SMS, email and letter communications sending reminders and escalations. The system integrates with your current communication platforms, including GOV.UK Notify, meaning staff only need to step in when it really matters.
The automated communication can follow up on why payments have been missed, provide plans to catch up with rent, and direct them towards services to support them. The system integrates with your current communication platforms for seamless communication.
A complete history of each case is automatically recorded from start to finish, including arrears activity, communications, events and missed payments. This information can be quickly compiled into a structured court pack, providing a clear and consistent record of the case.
Ability to pre-warn if a tenant is likely to go into arrears by using a breadth of information and history. Tenants could be flagged on the system if they change their payment type, their payment has bounced, or there have been repeated patterns of missed payments.
An automated Arrears Management solution helps address issues before they escalate, so many cases can be resolved before reaching the most serious stages. This reduces overall case volume and allows teams to focus their time where it is needed most.
When a tenancy ends, any remaining balance can be managed through a dedicated former tenant arrears process. Automated reminders and follow up actions help recover outstanding balances after they move out.
Different pathways can be configured for different tenure types such as general needs, student housing, leaseholders, care settings and other specific circumstances, so each case is handled appropriately. The system also accounts for Universal Credit and Housing Benefits.
Answering frequently asked questions
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