Webinars

Responding effectively to reported anti-social behaviour requires that victims' concerns are listened to, that witnesses are protected, and that staff are empowered to deal appropriately with perpetrators. Esuasive’s Dynamics-based ASB module incorporates sector best practice to ensure every case is handled professionally and sensitively.

Resolving complaints quickly and effectively is key to maintaining tenant satisfaction and is an important metric of overall service quality. Esuasive’s Dynamics-based Complaints module aligns with Housing Ombudsman best practice to provide end to end support for the complaints process.