Webinars

With new legislation introduced under Awaab’s Law, registered providers must act swiftly and transparently to address damp and mould issues. Esuasive’s Damp & Mould module - part of the Esuasive Housing solution built on Microsoft Dynamics 365 and Power Apps - helps Housing Associations and Local Authorities meet these urgent compliance requirements.

Handling complaints effectively is essential to maintaining tenant satisfaction and meeting regulatory expectations. Esuasive’s Complaints and Compliments module - part of the Esuasive Housing solution - is built on Microsoft Dynamics 365 and Power Apps, aligning with Housing Ombudsman best practice to support compliance with the Code.

The housing sector is embracing the Microsoft Cloud, and for many Housing Associations, that means rethinking how Dynamics 365 can support service innovation. Esuasive Housing is a complete, customisable, modular, preconfigured solution built using Dynamics 365 and Power Apps - designed to replace legacy HMSs and deliver a unified platform for customer services, asset management, voids, repairs, rents, service charges, arrears and more.

Responding efficiently to tenant issues is key to delivering exemplary customer service. This 45-minute webinar showcases how Esuasive’s CRM and Customer Service module supports contact centre teams by providing a single view of the customer, integrating data across property, tenancy, repairs, and rent accounts. We’ll demonstrate how the system streamlines case management and improves resolution rates at first point of contact.

Managing rent arrears effectively requires timely intervention, clear documentation, and a consistent approach. Esuasive’s Arrears Management module - part of the Esuasive Housing solution - is built on Microsoft Dynamics 365 and Power Apps, helps Housing Associations and Local Authorities improve arrears performance while ensuring compliance with legal frameworks.